Shipping Information

• Which countries do you ship to?
• When will my order ship?
• When will my order arrive?
• Where is my order?
• What shipping methods do you offer?
• How will my "Free Shipping" order be shipped?
• Do you ship to PO Boxes?
• Do you offer Saturday delivery?
• How much is shipping?
• Is my order eligible for FREE SHIPPING?
• What is your Return Policy?
• Do I have to pay sales tax on my order?
• Do you offer international shipping?
• I need to correct my shipping address!

Which Countries Do You Ship To?

As of 3/15/2024, JellenProducts.com will only ship to locations within the United States. If you live outside of the United States, please visit our official eBay store where you can choose from a variety of our products and choose from a selection of international shipment methods offered through eBay's International Shipping Program. This program facilitates the international shipping process by streamlining the payment of applicable brokerage fees, duties and/or taxes due based on the country of destination. If you do not see a product listed in our eBay store, please contact us and we will add it!

Please note that our system will return an error message if you choose any shipping destination outside of the United States.

When Will My Order Ship?

Order Processing Times: Our policy is to ship within 1-2 days of order receipt however most orders will ship same day if placed by 12:00 pm (CST). International orders may in some cases, require an additional 24 hours to process.

P.O. Boxes: FedEx does not ship to P.O. Box addresses. To avoid order processing delays, customers wishing to ship to a P.O. Box MUST choose either the USPS Priority Mail or USPS First Class Mail shipping option at checkout

Saturday Delivery: Available upon request on any order shipping via FedEx 2Day (with a ship date of Thursday) or FedEx Overnight (with ship date of Friday) to most major U.S. cities. Additional charge for FedEx Saturday delivery is $20.00. Just let us know and we can add this premium service option to your order (if available based on your shipping address)!

Products reflecting "Out of Stock" status may in some cases be pre-ordered and will be shipped when they become available. Please refer to individual product pages for specific item availability details.

After placing your order, you may click 'My Account' at the top right hand side of our web site to track the status of your order. You will receive a shipment confirmation email once your order has shipped. Tracking information is generally available within 24-48 hours of shipment.

When Will My Order Arrive?

UNITED STATES:

** Delivery times are to most destinations. Check specific transit times.

All orders shipped from Fort Myers, FL 33913.  Delivery to Alaska and Hawaii require additional transit time. Delivery times are based on distance to destination and may vary due to delays such as but not limited to adverse weather conditions, shipping carrier holiday schedules, natural disasters, etc. We cannot be held responsible for shipping delays beyond our control and shipping fee refunds will not be issued under such circumstances.

Saturday Delivery: Available upon request on any order shipping via FedEx 2Day (placed prior to 11:45 am on Thursday) or FedEx Overnight (placed prior to 11:45 am on Friday) to most major U.S. cities. Additional charge for FedEx Saturday delivery is $20.00. Simply let us know in the comments section of your order and we can add this premium service option for you (if available based on your provided shipping address).

** Typical delivery to major cities. Check transit times specific to your shipment destinations.

How Will My "Free Shipping" Order Be Shipped?

All FREE SHIPPING orders are dispatched at our discretion via either FedEx Ground, USPS Priority Mail, or USPS Ground Advantage.

Do You Ship To PO Boxes?

Yes. Customers wishing to ship to a P.O. Box address must choose USPS Priority Mail or USPS Ground Advantage shipping at checkout. Please be aware that FedEx does not ship to PO Box addresses.

Do You Offer Saturday Delivery?

Saturday Delivery is available upon request on any order shipping via FedEx 2Day (placed prior to 11:45 am on Thursday) or FedEx Overnight (placed prior to 11:45 am on Friday) to most major U.S. cities. Additional charge for FedEx Saturday delivery is $20.00. Simply let us know in the comments section of your order and we can add this premium service option for you (if available based on your provided shipping address).

Where Is My Order?

For the very latest status or shipment tracking details associated with your order, please access 'My Account', located in the top right area of our website.

How Much Is Shipping?

To determine the shipping cost for your order, simply add desired product(s) to your online shopping cart and click the "Calculate Shipping and Tax" link.

Is My Order Eligible For FREE SHIPPING?

FREE SHIPPING is available for all orders over $99.00 delivered within the Continental United States only. All FREE SHIPPING orders are dispatched via either FedEx Ground, FedEx Home Delivery, FedEx SmartPost or USPS Priority Mail.

What Is Your Return Policy?

Please refer to our Return Policy for full details.

Do I Have to Pay Sales Tax On My Order?

Only orders shipping to the State of Florida will be subject to state sales tax of 6.5%.

Do You Offer International Shipping?

As of 3/15/2024, JellenProducts.com will only ship to locations within the United States. If you live outside of the United States, please visit our official eBay store where you can choose from a variety of our products and choose from a selection of international shipment methods offered through eBay's International Shipping Program. This program facilitates the international shipping process by streamlining the payment of applicable brokerage fees, duties and/or taxes due based on the country of destination. If you do not see a product listed in our eBay store, please contact us and we will add it!

Please note that our system will return an error message if you choose any shipping destination outside of the United States.

Help! I Need To Correct My Shipping Address!

If your order has not yet been shipped:

You may log in to your Account, contact us at 1-800-277-2250 or Chat With Us Live to make any necessary address corrections.

If your order has already shipped:

Shipping address changes or corrections requested after an order has been shipped will incur an address change fee / re-direct charge of $15.00. Incomplete address changes will be assessed a fee of $12.00. Such corrections are only possible if your order has been shipped via FedEx Ground or FedEx Express. We will not be held responsible for packages lost or delayed or for charges incurred due to incomplete or incorrect shipping addresses.

You may contact us at 1-800-277-2250 or Chat With Us Live to make any necessary address corrections.