Was your credit card declined?:
Please ensure that the billing address that you have entered is identical to the billing address that is found on your credit card billing statement. More specifically, if your billing street address and/or zip code do not match that found on your credit card statement, our system may automatically decline your transaction. Please refer to your credit card statement to verify your exact billing address.
Have you entered special characters?: You may have tried to use special symbols or characters in your original order submission. Please remove any special characters from the checkout page address fields such as: # ! @ $ % ^ & ; * + = { } ? : ( ).
Are your cookies enabled?
To add an item to your shopping cart, place an order with us or to login to our website, you must have "cookies" enabled in your web browser. Please follow these steps:
(1) Modify your browser's settings so that "cookies" are enabled (see instructions below).
(2) Within your browser's settings, clear out (delete) your cache (see instructions below).
(3) Close down and then re-open your browser.
(4) Go to: jellenproducts.com
(5) Re-add the product(s) that you desire to your online shopping cart.
(6) Re-enter your order information.
(7) Click the "place order" button.
Still having trouble? Your firewall software security is probably set too high and blocking cookies. You may decrease the security level and add jellenproducts.com as a trusted site.
Having problems logging into your account?
First time customers: please click the "checkout" button under the "New Customers" section to create a new account. Returning Customers: please enter the email login and password information that you created.
If you are still unable to login and/or place your order, please contact Customer Service for further assistance and we will respond to your inquiry right away (please provide a detailed account of what error or problem you are encountering on our website). If it is imperative that you place your order immediately, you may either:
1) Place your order over the phone with us by calling 1-800-277-2250.
2) Mail or fax us your order using our printable Order Form.
How to modify your browser settings so that "cookies" are enabled:
- Internet Explorer Users (Windows VISTA):
p>In your browser window:
Go to the "Tools" menu at the top of your window and select "Internet Options"
Select the "Privacy" tab
Click the "Advanced" button
Place a check mark in the "Override Automatic Cookie Handling" check box
Under "First Party Cookies", select the "Accept" option
Under "Third Party Cookies", select the "Accept" option
Select "General" tab
Click "Delete" button
Click "Delete Cookies" button
Click "Delete Temporary Internet Files" button
Click "Close" buttonClose down and then re-open your browser.
Go to: jellenproducts.com
Re-add the product(s) that you desire to your online shopping cart.
Re-enter your order information.
- Internet Explorer Users (Windows XP):
In your browser window go to:
Got to the "Tools" menu at the top of your window and select "Internet Options"
Select the "Privacy" tab
Click the "Default" button
Click "Apply" button
Select "General" tab
Click "Delete Cookies" button
Click "Delete Files" button
Click "OK" button Close down and then re-open your browser.
Go to: jellenproducts.com
Re-add the product(s) that you desire to your online shopping cart.
Re-enter your order information.
In your browser window:
Got to the "Tools" menu at the top of your window and select "Options".
Select the "Privacy" tab
Place a check mark in the "Accept Cookies From Sites" check box
Click "Clear Now" button
Ensure only "Cache" and "Cookies" are checked
Click "Clear Private Data Now" button
Click "Apply" button
Click "OK" button Close down and then re-open your browser.
Go to: jellenproducts.com
Re-add the product(s) that you desire to your online shopping cart.
Re-enter your order information. |
