YES! Jellen® Skin Care Products ships to select International regions. To determine if we ship to your home country:

1. Simply add the products that you desire to purchase to your online shopping cart.

2. In the blue section of the shopping cart, click the "Change My Address" link (if visible).

3. Under the "Calculate Shipping Rates" section of the shopping cart page, select your desired country from the "Country" drop-down list. Unfortunately, if your country is not present here we will be unable to process your order.

4. You may view actual shipping costs for your order prior to submitting your payment information by continuing to complete the "State/Province/County" and "Zip Code" section of the shopping cart page. You will then be presented with shipping options and associated shipping rates applicable to your order.

International Customs/Order Refusal: If a shipped order is refused by customer upon attempted delivery or left unclaimed at customs within customer's country, customer will still be responsible for applicable return shipping charges and will be assessed a re-stocking fee of 15%. Original shipping charges are non-refundable.

Delivery Times: Delivery time estimates do not include customs processing delays which may occur if a shipment is held for random inspection by customs in the country where the order is being shipped to. Unfortunately, these types of foreign government imposed delays are beyond our control. You may monitor the live status of your shipment at any time by logging into your online account and viewing the tracking information associated with your order.

Duties & Taxes: International customers are responsible for all applicable duties and/or taxes that may be imposed by customs in the country of destination.

*Return Policy: Absolutely no returns will be accepted or replacements issued on skin care appliances shipped and/or used outside of North America. The skin care appliances offered on this web site may be used worldwide with the use of a step-down voltage converter however we make no guarantees of this. Please ensure that you fully investigate the voltage converter requirements for your particular country prior to purchase. Please note that all personal care appliances are thoroughly tested for quality assurance purposes prior to leaving our warehouse. It is the customer's responsibility to confirm the voltage considerations for their country with a local travel or electronics store prior to purchase. Although we offer several international voltage converters that are compatible with the appliances offered on our website (North American 110V/120V skin care appliances operating at less than 50 watts) we are still unable to accept returns, provide replacements or issue refunds on skin care appliances shipped and/or used outside of North America.

To quickly calculate shipping costs or view estimated delivery times for your order prior to creating an account with us, simply add the product(s) that you desire to your online shopping cart and enter your Country and Zip Code information on the shopping cart page. You will then be presented with a variety of shipping options, associated shipping rates and estimated delivery times applicable to your order.

Domestic Orders: Most domestic orders are shipped via UPS Ground. The following map provides estimated UPS ground transit times for domestic shipments leaving our order processing warehouse in Fort Myers, Florida. Please note that we also offer 3rd Business Day, 2nd Business Day and Next Business Day delivery options via UPS within the United States. Those choosing delivery to a P.O. Box, must select the USPS shipment method at checkout. All FREE Shipping eligible items are shipped via UPS Ground.

International Orders: All international orders are shipped via the United States Postal Service (USPS). Delivery time estimates can vary and do not include customs processing delays which may occur if a shipment is held for random inspection by customs in the country where the order is being shipped to. Unfortunately, these types of foreign government imposed delays are beyond our control however you may monitor the live status of your shipment by signing into your account and viewing the tracking information associated with your order.

Shipping Delays: We will not be held responsible for shipping delays beyond our control such as but not limited to adverse weather conditions, shipping carrier holiday schedules, natural disasters, foreign customs delays, etc. Please note that shipping fees will not be refunded under such circumstances.

* Domestic Orders (U.S.): Usually ship same business day if placed prior to 11:45 a.m. (EST).
* International Orders: Usually ship within 1-2 business days of order placement.
* Shipping to a P.O. Box ?: "USPS Priority Mail" shipping rate method must be selected at checkout.
* FREE Shipping Eligible Items: On orders shipped within the USA only (Shipped via UPS Ground).

To quickly calculate shipping costs or view estimated delivery times for your order prior to creating an account with us, simply add the product(s) that you desire to your online shopping cart and enter your Country and Zip Code information on the shopping cart page. You will then be presented with a variety of shipping options, associated shipping rates and estimated delivery times applicable to your order.

* Domestic Orders (U.S.): Usually ship same business day if placed prior to 11:45 a.m. (EST).
* International Orders: Usually ship within 1-2 business days of order placement.
* Shipping to a P.O. Box ?: "USPS Priority Mail" shipping rate method must be selected at checkout.
* FREE Shipping Eligible Items: On orders shipped within the USA only (Shipped via UPS Ground).

View Our Delivery Time Estimates (For Domestic UPS Ground Shipments Only).

International Shipping: Jellen Skin Care now ships to select International regions. To determine if we ship to your country simply add the products that you desire to purchase to your online shopping cart. In the blue section of the shopping cart, click the "Change My Address" link (if visible). Under the "Calculate Shipping Rates" section of the shopping cart page, select your desired country from the "Country" drop-down list. Unfortunately, if your country is not present here we will be unable to process your order. You may view actual shipping costs for your order prior to submitting your payment information by continuing to complete the "State/Province/County" and "Zip Code" section of the shopping cart page. You will then be presented with shipping options and associated shipping rates applicable to your order.

Shipping Delays: We will not be held responsible for shipping delays beyond our control such as and not limited to adverse weather conditions, shipping carrier holiday schedules, natural disasters, foreign customs delays, etc. Please note that shipping fees will not be refunded under such circumstances.

Shipping Costs: For your added convenience, you may view actual shipping costs for your order prior to submitting your billing and shipping information. To view shipping costs, simply add the product(s) that you desire to your online shopping cart and you will be presented with a variety of shipping options, associated shipping rates and estimated delivery times applicable to your order.

Shipping Address Changes: Customers providing incomplete, incorrect or alternate shipping addresses after an order has been shipped will be charged an additional $10.00 fee to cover applicable re-delivery or package intercept charges.

Foreign Duties & Taxes: International customers are responsible for all applicable duties and/or taxes that may be imposed by customs in the country of destination. These duties/taxes are beyond our control and are imposed at the discretion of foreign customs agencies.

International Customs/Order Refusal: If a shipped order is refused by customer upon attempted delivery or left unclaimed at customs within customer's country, customer will still be responsible for applicable return shipping charges and will be assessed a re-stocking fee of 15%. Original shipping charges are non-refundable. International customers are responsible for contacting their local post office branch to arrange for a parcel pick-up or re-delivery if unavailable on first delivery attempt.

Domestic Delivery Times: Estimated delivery times for orders shipped within the United States vary by selected shipment method. Ground and USPS Priority Mail shipments vary between 3-7 business days, UPS 3rd day shipments are received within 3 business days, 2nd day shipments are received within 2 business days and next day shipments are received within one business day prior to order placement. You may monitor the status of your shipment at any time by signing in to your online account.

International Delivery Times: All international orders are shipped via USPS. To view delivery time estimates to your country, simply add the product that you desire to your shopping cart and select your country. Delivery time estimates do not include customs processing delays which may occur if a shipment is held for random inspection by customs in the country where the order is being shipped to. Unfortunately, these types of foreign government imposed delays are beyond our control. You may monitor the live status of your shipment by signing in to your online account and viewing the tracking information provided with your order.

To determine the most up-to-date shipment status for your order, please sign in to your account and click "Review orders / track packages".

If you live within the United States: If you have not received your order within 7 business days, please notify us via our online contact form so that we may conduct a formal investigation into the whereabouts of your shipment. Please note that we will not be held responsible for shipping delays beyond our control such as and not limited to adverse weather conditions, shipping carrier holiday schedules, natural disasters, foreign customs delays, etc. Please note that shipping fees will not be refunded under such circumstances.

If you are an international customer: Please note that delivery times can vary when we send shipments overseas due to various delays that may have been caused by international customs and/or your local post office. We sincerely apologize for this. Please allow an additional 7-10 business days for your order to arrive. Your patience is much appreciated. If you have still not received your package after this time, please notify us via our online contact form and we will have the United States Postal Service conduct a formal investigation into the whereabouts of your shipment. You may track the updated shipment status for your order by signing in to your online account and clicking "Review orders / track packages".

You may view actual shipping costs for your order prior to submitting your payment information or creating a new account. To view actual shipping costs, simply add the product(s) that you desire to purchase to your online Shopping Cart. Select your country using the drop down list and enter your city/province and zip code information. You will then be presented with a variety of shipping options and associated rates.

Please review our Return Policy to determine eligibility requirements.

If you have further questions about returning a product, please contact Customer Service via our online contact form or live chat feature for assistance.

If you happen to receive a product that you did not order, please email Customer Service within 24 hours of delivery. Be sure to include your order number along with your inquiry. We sincerely apologize for any inconvenience if an error has been made and we will do our very best to correct it on an expedited basis by shipping the you correct item. We want you to be happy!

*PLEASE NOTE: We strongly recommend that you refrain from opening up and using any item that has been sent to you in error as used skin care appliances and beauty products will not be accepted for a refund or product exchange under any circumstances.

Please review our Terms & Conditions for complete details regarding our return policy.

* Domestic Orders (U.S.): Usually ship same business day if placed prior to 11:45 a.m. (EST).
* International Orders: Usually ship within 1-2 business days of order placement.
* Shipping to a P.O. Box ?: "USPS Priority Mail" shipping rate method must be selected at checkout.
* FREE Shipping Eligible Items: On orders shipped within the USA only (Shipped via UPS Ground).

Products reflecting "Out of Stock" status may in some cases be pre-ordered and will be shipped when they become available. Please refer to individual product pages for specific item availability details. Please be advised that the estimated availability dates for "Out of Stock" products can vary.

After placing your order, you may click the My Account link at the top right hand side of our web site to track the status of your order. You will receive a shipment confirmation email once your order has shipped. Tracking information is generally available within 24-48 hours of shipment.